Date: 2019/2/25
Subject: Item is different from the one I ordered 60655253
Order number: 60655253 Name A: Eolo Farroni.I just received your package, but I received the wrong item. I ordered Linear Scale of 200mm in length, but I received a 550mm scale. Needless to say, my lathe does not allow the assembly of this length. I therefore resend me the Linear scale of the length ordered by me..my order Date: Jan 25 20192/3 Axis Grating CNC Milling Digital Readout Display / 50-1000mm Electronic Linear Scale Lathe ToolSize: 200mm
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From Banggood:
(售后同步)Item is different from the one I ordered 60655253
Date: 2019/2/26 4:36:57
Dear Eolo Farroni,
Thanks for your email about order 60655253.
Could you offer us a video or photos to show its size when you measure it?
Waiting for your reply sincerely.
Sorry for the inconveniences have caused.
Best regards,
Caroline
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26-feb-2019 14.44
Da: eolofarroni@tin.it (eolofarroni@tin.it)
A: <order@banggood.com>
You can see what is required at the web address
https://www.eolo.cloud/wp/banggood-wrong-lenght-scale/
Eolo farroni
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27-feb-2019 8.15
R: (售后同步)Item is different from the one I ordered 60655253
Da:order@banggood.com (order@banggood.com)
A:<eolofarroni@tin.it>
Dear Eolo Farroni,
Thank you for your email.
We deeply apologize for what happened with your order 60655253. Please rest assured that we had always been based on the highest level of customer experience. In order to express our sincere apologies, would you accept to receive 800 points as a token of our apologies?
Generally speaking, 100 Banggood points are equal to US$1. Points can be exchanged to give up to 15%-20% off your order and can not be used in the following scenarios:
– Flash deals products;
– Products at unbeatable prices;
– Coupons;
– Drop-shipping orders;
– Pre-order products;
– Products with a promo tag;
For more information on how to use Banggood points, please refer to the following article of our Help Center:
https://www.banggood.com/Shopping_hl68_at343
We look forward to receiving your reply.
Best regards,
Caroline
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27-feb-2019 14.36
R: (售后同步)Item is different from the one I ordered 60655253
Da:eolofarroni@tin.it (eolofarroni@tin.it)
A:<order@banggood.com>
800 point????? I do not need your alms. I ordered and paid for a product and I want that product.I spent € 41.08 and after waiting a month to receive a wrong product (useless for me) you offer me 800 points? .
The error is yours and I demand that you send me the device that I paid.
I have been a Banggood customer for years, spending thousands of euros, and I do not think I deserve this treatment.
Eolo Farroni
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28-feb-2019 11.54
R: (售后同步)Item is different from the one I ordered 60655253
Da:order@banggood.com (order@banggood.com)
A:<eolofarroni@tin.it>
Dear Eolo Farroni,
Thanks for your email about order 60655253.
Would you accept a refund of EUR 20 and you could keep it?
We look forward to receiving your reply.
Best regards,
Caroline
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THE END
28-feb-2019 20.26
R: (售后同步)Item is different from the one I ordered 60655253
Da:eolofarroni@tin.it (eolofarroni@tin.it)
A:<order@banggood.com>
I accept the refund of 20 euros, but I remain of the idea that it is not right that I have to pay for mistakes made by you.
Soon I will redo the order of the 200mm Linear Scale and I really hope that this time there will be no errors.
Eolo Farroni
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